In order to buy products on Felix Max. Ltd (MOND VODKA) website or use our web site, you must do so according to these terms and conditions. By registering on the website or purchasing through it you are agreeing to be bound by them.
Felix Max. Ltd reserves the right to change these Terms and Conditions by updating this page.
Sales and Delivery
Delivery – Our standard delivery charge is £4.95 per order and orders are delivered via Royal Mail on a 48hr Tracked Service. Please allow up to 3 working days for delivery unless otherwise stated.
Customer feedback – If you are dissatisfied with our performance in any way, please contact our customer services department on VIP@mondvodka.com.
Limited Availability Items with Restricted Order Sizes – where we have exclusives or special releases, we may restrict the number of items that any individual can purchase in order to ensure that the product can be tried by as many people as possible. Where this is the case, the permitted order quantity will be displayed clearly on the item page at the time of buying.
Prices & Payment
All prices are quoted in pounds sterling and are per bottle or per box, as marked. The prices include applicable VAT at the prevailing rate unless otherwise specified. All delivery charges are additional.
Description and price of the goods – we make every effort to ensure that prices and descriptions of goods shown on our website are accurate at the time you place your order. The price of the goods will be as shown on the checkout page of our website when you placed your order, we will therefore charge you this amount. You must also pay a delivery charge for the goods as indicated on our website at the checkout page. In the unlikely event that the price shown on the checkout page is wrong, and we discover this before shipping your order, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on our website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered, we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.
Errors in processing payment – If the payment is processed, but there is an error which results in Felix Max Ltd not receiving payment from the customer, Felix Max Ltd reserves the right to reprocess the payment at a later date. If this is not successful the customer will also be asked to pay on the site with an alternative payment method, and given a reasonable period of time to complete the payment – usually 14 days.
We won’t sell products to anyone who isn’t 18 years old or over. By placing an order you confirm that you are at least 18 years old.
If you are buying our vodka as a gift the recipient must also be over 18 years old.
We will verify your age upon check out through a credit card verification.
If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. If the person receiving the products is unable to produce appropriate ID, unfortunately, our couriers will be unable to leave the products.
If minors are present at the delivery location, we recommend you select an alternative address.
Once the products have been dispatched, according to your original delivery instructions, it becomes your responsibility.
Cancellations & Delivery Issues
Should you wish to cancel your order, you must contact our Customer Services department inmediately: VIP@mondvodka.com. Customers should note that once despatched, an order can no longer be cancelled.
All full & partial refunds will be subject to £15 administrative fee.
Shipping perishable and fragile items include some inherent risk or breakage in transit, so please be patient if you are unlucky and our delivery team is unsuccessful in shipping your box safely. Accepting damaged parcels is recommended, in order for us to accurately determine with you the amount of damage and speed up any replacement deliveries.
You must notify us of all products which are at fault and due to be returned for any of the reasons stated in this clause within 3 working days from delivery of the products. You must contact our customer services department immediately on VIP@mondvodka.com.
Customers must note that while we use our specially designed mail safe packaging to minimise breakages, items may be subject to some distress in transit. As such, we cannot guarantee the condition of boxes & bottles on arrival sufficiently that they will be pristine enough to satisfy a collector’s needs. Some scratches on labels and minor denting is to be expected and we will not be able to accept refunds for purely cosmetic reasons unless labels are entirely unreadable and therefore the contents and product details are unclear.
Please contact us if you have a specific requirement regarding the cosmetic appearance of the bottle or contents in your order. We will try to take extra precautions for you, or check the cosmetic condition of the items before shipping out but this does not constitute any guarantee from us.
Intellectual Property Rights
You agree and acknowledge that we own or are licensed to use all copyright, database rights, trademarks and other intellectual property rights in and to all parts of this website, and to the business of Felix Max Ltd, the structure, design and layout of the web site, the styles of the products.
You are entitled to use our website in accordance with these Terms and Conditions only. You must obtain our prior written consent before you use our website or any part of it in any other manner.
Limitation of liability
We will not be liable for loss or damage caused by the customer handling the products. In particular, we will not be liable for spillages or breakages.
Customers should also be aware of the following inherent risks and warnings:
Alcohol should always be consumed in moderation and there may be health consequences for its consumption. Please consider visiting websites like drinkaware.co.uk or the .gov.uk website for advice concerning alcohol consumption.
MONDvodka.com Privacy Promise – we take your privacy very seriously and will not pass your details to any third party without your permission, other than where we have to do so to get your products to you and to verify your age, e.g. credit reference agencies and our delivery companies. From time to time, Felix Max Ltd may send information about discounts, free stuff and personalised offers on certain products, unless you have unsubscribed from our mailing lists.
If you opt-out from our marketing messages, you will only be contacted by www.MONDvodka.com in relation to any purchases made on our site (e.g. order confirmation emails) or if our terms and conditions change significantly, but we promise to do so no more than three times per year.
We shall not be liable for any delay in delivering your products if that delay or failure is caused by circumstances beyond our control such as, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, fire, flood, storm or Act of God, failure of ISP or telecommunications provider in connection with the performance of this Agreement.
If a delivery is received in a damaged state, Felix Max Ltd accepts no responsibility for any injury or harm that this may cause to you.
Felix Max Ltd may change or add to these terms and conditions for security, legal or regulatory reasons. We will not use this right to vary the terms of any special offer that applies to you.
No contract exists between you and us until we notify you that we have accepted your order and made arrangements to ship the goods. We are not obliged to accept your order.
Jurisdiction – the relevant courts of Scotland will have exclusive jurisdiction to rule on any disputes or matters of contention regarding these terms and conditions. Here are our details should you want to contact us:
Felix Max Ltd (www.MONDVODKA.com)
Unit 4, Islay Place